GENERAL INQUIRY

CLICK HERE FOR FORM
CHECK YOUR JUNK MAIL if you send us a note or fill out a form.  We do our best to reply quickly and many times are responses are missed because they end up in your “junk” or “other” folders.

IF YOU HAVE A GENERAL QUESTION FOR US ABOUT ACE TRUCKS, PLEASE FILL OUT THE CONTACT FORM BELOW AND WE’LL DO OUR BEST TO ANSWER THEM. IF YOU HAVE A WARRANTY ISSUE OR SALES INQUIRES, DO NOT USE THIS FORM, PLEASE USE THE APPROPRIATE CONTACT FORM LISTED BELOW.

Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
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ARE YOU A RETAILER, DISTRIBUTOR, OR OEM CUSTOMER LOOKING TO BUY ACE TRUCKS? IF SO, YOU’RE IN THE RIGHT PLACE! WE'LL GET BACK TO YOU AS SOON AS POSSIBLE! THANK YOU FOR REACHING OUT, WE’RE LOOKING FORWARD TO DOING BUSINESS WITH YOU!

Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
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IT'S RARE THAT OUR PRODUCT IS SOLD WITH MANUFACTURER DEFECTS, BUT IF YOU HAVE ANY ISSUES WITH YOUR ACE TRUCKS OR ANY OTHER PRODUCT PURCHASED FROM US, PLEASE FOLLOW THE DIRECTIONS BELOW AND WE WILL BE HAPPY TO HELP YOU OUT.

Submitting a Claim

Please fill out the form below with all the information required and we will e-mail you back within 1-3 business days about your claim. Once in contact, we will issue you a Return Authorization Number (RA#) and you can send your defective parts to us. DO NOT send packages without contacting us first. If your product qualifies for replacement we will send replacement parts back to you and cover the return shipping costs.

Proof of Purchase

All warranty claims require a proof of purchase. The warranty is only applicable to the original purchaser and is void if your product was purchased from another person, hand-me-downs, or an unauthorized dealer.

Ace Trucks Policy Covers:

  • Faulty Axle threads
  • Faulty Kingpin threads
  • Axles that won’t fit a normal sized 8mm bearing
  • Bent kingpins (on new trucks only)
  • Bent hangers
  • Faulty bushings that are in new condition
  • Missing or faulty pivot cup

If you are not sure if your product qualifies for a replacement, feel free to reach out an ask. Thanks for your support!

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Thanks for reaching out to Ace. We do our best to respond to all enquiries within a day or two. Be sure to check your “junk” or “other” email boxes as well, often our responses end up there. Thanks!
Oops! Something went wrong while submitting the form.